I recommend two things...
1. NLP
2. Peter Senge (Learning Organisation and Fieldbook)
I've referred to these a number of times in recent answers, so I suggest the best way to see all the advice on them is to do a search - you never know what else you might find which may help.
Both use simple pragmatic behavioural changes to move from passive / aggressive, command & control cultures to empowered, collaborative environments.
The third one I recommend is Verax... check out the Quest QED range in the products section.
I'm not sure if you can find a coach over there - have a look.
All the best,
Alison
Links:
http://www.verax.co.uk/
posted 8 days ago
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